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  • Job: Client Success Delivery Partner
  • Level: Senior Manager
  • Salary: up-to €160K PA+ (Neg) plus bonus
  • Domain: BFSI
  • Location: Belgium
  • Must have the right to work.

Our client is one of the fastest growing next-generation provider of IT, BPO and Technology Consulting services. The company operates across 15 countries, and leverages their global delivery network to deliver services to 250+ customers today. Their strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping the company become one of the most relevant Technology services firms globally today.

Role Summary

We are looking for an experienced “Client Success Delivery Partner”, to join their Delivery team in Continental Europe.

Key Responsibilities

  • Develop and maintain strong relationships with key client stakeholders to understand business goals and IT service needs.
  • Must have significant working exposure with Offshore (India) IT Partners
  • Excellent in Multi-vendor, multi-Program Management
  • Excellent depth in Insurance (PNC, Life, Health,..) domain. If (s)he has multi-country Guidewire implementation experience, it will be nice
  • Excellent in English, French (&Dutch?)
  • Proactively identify opportunities to scale existing accounts through cross-selling and up-selling across various IT service lines.
  • Collaborate with internal teams to ensure successful delivery of IT services aligned with client expectations.
  • Drive client engagement initiatives to enhance satisfaction and retention.
  • Monitor account health metrics and provide regular performance reports to clients and internal leadership.
  • Act as the primary point of contact for resolving client issues and escalations promptly.
  • Facilitate strategic account planning sessions to align service delivery with client growth objectives.
  • Identify and mitigate risks to account growth and service delivery.
  • Coordinate with sales, delivery, and technical teams to design tailored IT solutions for client needs.
  • Lead client review meetings to showcase value delivered and discuss future opportunities.
  • Stay informed on industry trends and competitor offerings to advise clients on innovative IT solutions.
  • Support contract renewals and negotiations by demonstrating ongoing value and partnership impact.

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