- Job: Client Partner
- Level: Senior Manager/AVP
- Salary: (Neg)
- Domain: Telco and BSS
- Location: Stockholm, Sweden/ Amsterdam, Netherlands
- Must have the right to work.
We are recruiting a Client Partner who will be responsible for leading new business sales activities and managing client relationships for a cluster of key clients in the region. A key aspect of the role is to inspire customers on their Cx/automation/cloud transformation agenda and advise how my client could play an integral part in that journey.
Key Responsibilities:
Relationship Management:
· Cultivate and maintain client relationships at all levels.
· Ensure the highest levels of client satisfaction are achieved according to set targets.
· Monitor, assess, and evaluate engagements, proposing key improvements to CXO-level stakeholders.
· Lead key governance meetings at strategic and tactical levels.
Business Growth:
· Lead the entire sales process for the account, from deal identification to guiding the customer and my client’s team through the deal lifecycle.
· Develop compelling business solutions tailored for client needs and win new business at clients.
· Create an account plan and sales strategy that ensures the attainment of the company’s revenue and pipeline targets.
Delivery and Team Management:
· Ensure services are delivered smoothly to clients, managing targets and delivering on-time and on-budget.
· Lead and manage the account team in a global delivery model.
· Focus on continual improvements across all KPIs of the account relationship.
· Travel as required by business needs.
Required Experience:
· Possess a CXO-level presence and gravitas, demonstrating the ability to engage effectively with CXOs on strategic topics in a purposeful and credible manner.
· Proven hands-on experience in delivering customer-centric solutions, including large-scale projects and managed services covering applications, infrastructure, IT security, and business process services. Deep understanding of Agile methodologies.
· Established track record of nurturing and expanding client relationships into strategic partnerships with significant business impact.
· Capability to lead and win large deals, combined with a robust C-level network. Adept at identifying client needs and proposing appropriate solutions and offerings from my client.
· Proficient in managing account financials.
· Experience in working within a global, multicultural firm environment.
· A minimum of 15 years of experience in the IT industry.
· Bachelor’s degree or higher qualification
- Job: Business Development Director
- Level: Senior Manager/AVP
- Salary: (Neg)
- Domain: Pharma
- Location: Switzerland/Germany
- Must have the right to work.
We prefer a CV in MS Word format to
Our client is one of the fastest growing next-generation provider of IT, BPO and Technology Consulting services. The company operates across 15 countries, and leverages their global delivery network to deliver services to 250+ customers today. Their strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping the company become one of the most relevant Technology services firms globally today.
The position as “Business Development Director”, you will have the opportunity to be part of a team focused on increasing business of the company by engaging with C-level executives and techno-commercial influencers at all levels. Within the fast-growing team in Continental Europe, you will have a strategic role in helping the company expand its business from existing and prospective customers across the company’s chosen verticals of banking and financial services, insurance, healthcare, manufacturing, consumer, transportation, logistics and professional services.
Role Summary
We are looking for an experienced “Business Development Director”, to join their new business sales team in Continental Europe.
As a new “Business Development Director”, your experience should be as an enterprise sales professional experienced in selling to and opening new logo accounts. Have a background and experience of working with Pharmaceutical firms helping them solve their largest business and related technology challenges.
This role will have responsibility for pursuing targeted Accounts. These Accounts will typically be oriented geographically to location but may include marquee accounts that are global in their presence.
This is a quota carrying position with direct responsibility for delivering Revenue/TCV outcomes on a quarterly basis.
The Business Development Director will work with a solution, pre-sales, delivery and regional teams that will support all sales pursuits.
Required Experience
· Demonstrable track record in new business/net new logo sales
· Experience of working alongside and building relationships within sectors such as Pharmaceutical's and related businesses.
· Experience selling digital transformation solutions leveraging platforms like nCino, Mambu, Backbase – demonstrable experience required in this space
· Solid relationships in regional companies in the European market and / or with emerging pharmaceutical organisations
· Experience of working for a Global Services Firm with onshore, nearshore and offshore capabilities.
· Knowledge and experience selling similar surround services including Digital, Data, Cloud, Consulting and application modernization.
· Demonstrable consecutive quarterly and yearly quota achievement in complex selling environments utilizing a solution selling model.
· Ability to conceive and run several targeted digital campaigns with marketing teams to help generate leads and develop a funnel
· Have a clear vision on how to spend marketing dollars to extract maximum RoI and be accountable for outcomes
- Job: CX Transformation Consultant (Contact Center Focus)
- Level: Senior Manager/AVP
- Salary: £100K - £120K PA Basic Plus Bonus (Neg)
- Domain: BFSI
- Location: UK, London, Home Working
- Must be in the UK and have the right to work.
We are seeking an experienced and innovative CX Transformation Consultant with expertise in Contact Center technology and operations. This role will focus on delivering tailored consulting services to help clients transform their customer experience strategies, leveraging AI-led cutting-edge technologies and data-driven insights.
Key Responsibilities:
CX Strategy Development:
- Collaborate with BFSI clients to define transformative customer experience strategies and roadmaps that address their specific needs and challenges.
- Identify opportunities for differentiation and innovation within contact center operations.
Technology Assessment & Advisory:
- Evaluate existing CX and contact center technologies, providing actionable recommendations to enhance operational efficiency and CX outcomes.
- Advise on the selection and integration of technologies such as AI, automation, CRM, analytics platforms, and omnichannel solutions.
Journey Mapping & Design:
- Lead the development of customer journey maps to identify pain points, gaps, and opportunities for improvement.
- Design seamless, personalized, and efficient customer journeys that align with organizational goals.
AI and Automation Strategy:
- Define strategies for incorporating AI and automation into contact center processes, improving scalability, efficiency, and customer satisfaction.
- Collaborate with technical teams to ensure successful implementation and adoption.
Change Management & Organizational Alignment:
- Support clients in managing organizational change by aligning stakeholders, processes, and culture with new CX strategies.
- Develop training and communication plans to ensure smooth transitions.
Data-Driven Insights & Analytics:
- Analyze customer and operational data to derive actionable insights and measure the success of transformation initiatives.
- Provide recommendations for continuous improvement using advanced analytics tools.
Omnichannel & Personalization Strategies:
- Design omnichannel CX strategies to deliver consistent and connected customer experiences across all touchpoints.
- Develop and implement personalization and retention strategies to build customer loyalty and increase lifetime value.
End-to-End Implementation Support:
- Provide hands-on support during the implementation of CX transformation initiatives, ensuring projects meet defined goals and timelines.
- Act as a liaison between stakeholders to ensure seamless execution and post-implementation optimization.
Qualifications:
- Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.
- 8+ years of experience in contact center operations, CX consulting, or digital transformation.
- Experience with program / project management, preferably in the context of CX consulting and/or digital transformation.
- Demonstrated expertise in at least one of the following service areas: customer journey mapping, omnichannel strategy, and data-driven insights.
- Proven experience with CCaaS and other AI-enabled CX technologies.
- Excellent stakeholder management, communication, and problem-solving skills.
- A background in the Banking, Financial Services and Insurance industry and knowledge of the BFSI industry challenges, regulatory requirements, and customer expectations is preferred.
Preferred Skills:
- Experience working with leading CX technologies (e.g., NICE, AWS Connect, Genesys).
- Familiarity with leading cloud providers and services (e.g., AWS, Azure).
- Familiarity with design thinking, agile methodologies, or Lean Six Sigma.
- Excellent written and verbal communication skills.
- Experience working in multicultural, global teams.
- Senior Sales - Software Services
- Level: Senior Sales
- Salary: £100K - £120K PA Basic Plus Great Bonus
- Domain: BFS
- Location: UK, London, Home Working, Reading or Leeds
- Must be in the UK and have the right to work.
Apply direct with an MS Word CV our business preferred format to
We are seeking a dynamic and experienced candidate with a strong background in selling IT software services, particularly within the Banking and Financial Services (BFS) sector for OUR Client, an enterprise digital & cloud transformation specialist.
Sales territories: UK & Ireland
Key Qualifications:
- Sales Hunter with 10+ to a maximum of 15 years of overall Sales experience selling software services.
- 5 years of experience in Banking & Financial Services (BFS) Ideally, someone who has sold IT Services to Banks, Building Societies, Mortgage companies, Fintechs, Financial services customers.
- Exposure to Banking solutions like Thought Machine, nCino or other Core Banking solutions will be an advantage.
- This will be a hunter position where the Sales Manager must prospect new customers and take it to closure.
- Consistent sales record and someone who has consistently met their sales targets over the years.
- Demonstrated track record of selling and managing large IT account contracts, from identifying new opportunities and prospecting to closing business.
- Influential and viable relationships with business decision-makers in companies in the UK & I region, ability to socialize and create relationships.
- Demonstration of closing large deals involving multi-year multi-scope IT services and IT managed services is an advantage.
Other Responsibilities:
- Manage inbound leads and sales pipeline for your assigned territory.
- Ability to create conversations using cold calls and drive the inbound sales team through effective campaigns.
- Ability to understand our client’s differentiators and sell against the competition.
- Maintain accurate forecasting (Weekly/quarterly/annual) in our CRM and ensure that your opportunity pipeline is always up to date.
- Attend industry-related trade shows and conferences as required.
- Ability to drive and manage conversations on technology and solutions with decision-makers in the sales process (RFP, RFI, solution).
- Attend regular sales meetings and be fully prepared to discuss the pipeline.
- Meet quarterly and annual sales quotas defined.
Company No. 14394641
Web Domains: www.oodlesjobs.co.uk , www.oodlesjobs.com
To contact us by phone: 0121 580 9079
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